Effective Date: November 16, 2025

 

LaundryMatch LLC (“LaundryMatch,” “we,” “our,” or “us”) operates a laundry service marketplace platform that connects customers with local laundry service providers. This Privacy Policy explains how we collect, use, and protect your information.

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1. Information We Collect

We may collect the following information when you use our platform:

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Personal Information

• Full name

• Phone number

• Email address

• Pickup and delivery address

• Payment information (processed securely through third-party payment processors)

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Order Information

• Service selections

• Order details

• Scheduling preferences

• Delivery instructions

 

Technical Information

• IP address

• Device type

• Browser information

• Website usage data

 

2. How We Use Your Information

We use your information to:

• Process and manage laundry service orders

• Coordinate pickups and deliveries

• Send order confirmations and service updates

• Provide customer support

• Improve our platform and services

• Comply with legal obligations

 

LaundryMatch LLC does not sell your personal information.

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3. SMS Communications

By providing your phone number during checkout or account registration, you consent to receive transactional SMS messages related to your laundry orders.

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These messages may include:

• Order confirmations

• Pickup reminders

• Delivery notifications

• Service updates

 

Message frequency varies based on order activity.

Message and data rates may apply.

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You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us at info@getlaundrymatch.com.

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LaundryMatch LLC does not send marketing or promotional text messages unless separately and explicitly opted into.

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Learn more here: https://www.getlaundrymatch.com/sms-consent

 

4. Sharing of Information

We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.

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We may share your information with:

• Laundry service providers fulfilling your order

• Delivery partners

• Payment processors

• Technology and hosting providers

• Legal authorities when required by law

 

We only share the information necessary to complete your order and operate the platform.

 

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet is completely secure.

 

6. Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your account

 

To make a request, contact us at:
info@getlaundrymatch.com

 

7. Third-Party Links

Our platform may contain links to third-party services. LaundryMatch LLC is not responsible for the privacy practices of those third parties.

 

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

 

9. Contact Information

LaundryMatch LLC
232 S 1st Street
Brooklyn, NY 11211
Email: info@getlaundrymatch.com