Terms of Service

Effective Date: November 16, 2025

These Terms of Service (“Terms”) govern your access to and use of the LaundryMatch platform operated by LaundryMatch LLC.

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By using our services, you agree to these Terms.

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1. Overview

LaundryMatch LLC operates a marketplace platform that connects customers with independent laundry service providers. We facilitate order placement, payment processing, and communication between customers and providers.

Unless explicitly stated, LaundryMatch LLC does not directly perform laundry services.

2. Eligibility

You must be at least 18 years old to use the LaundryMatch platform.

3. Orders and Payments

• Customers agree to provide accurate and complete information when placing orders.

• Prices are determined by participating service providers.

• Payments are processed securely through third-party payment processors.

• Refunds and service adjustments are subject to the policies of the fulfilling provider.

4. SMS Notifications

By placing an order and providing your phone number, you consent to receive transactional SMS messages related to your order.

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These may include:

• Order confirmations

• Pickup reminders

• Delivery notifications

• Service updates

Message frequency varies.
Message and data rates may apply.

You may opt out at any time by replying STOP.

LaundryMatch LLC is not responsible for carrier delays or undelivered messages.

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Learn more here: https://www.getlaundrymatch.com/sms-consent

5. Cancellations and Modifications

Cancellation policies may vary by service provider. Certain cancellations or last-minute changes may incur fees.

6. Limitation of Liability

LaundryMatch LLC is not liable for:

• Damage to garments

• Service delays

• Lost or misplaced items

• Acts or omissions of independent service providers

To the fullest extent permitted by law, liability is limited to the amount paid for the specific order at issue.

7. Indemnification

You agree to indemnify and hold harmless LaundryMatch LLC from any claims, damages, or liabilities arising from misuse of the platform or violation of these Terms.

8. Intellectual Property

All content, branding, logos, and platform materials are the property of LaundryMatch LLC and may not be used without prior written permission.

9. Modifications

LaundryMatch LLC may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the State of New York.

11. Contact Information

LaundryMatch LLC
232 S 1st Street
Brooklyn, NY 11211
Email: info@getlaundrymatch.com